Customer relationship management (CRM) is a set of integrated, data-driven software solutions that help manage, track, and store information related to your company’s current and potential customers. By keeping this information in a centralized system, business teams have access to the insights they need, the moment they need them.
Without the support of an integrated CRM solution, your company may miss growth opportunities and lose potential revenue because it’s not optimizing operating processes or making the most of customer relationships and sales leads. Key product elements –
Sales
Streamline your business development process with a comprehensive sales automation platform. Microsoft Dynamics 365 Sales manages your sales cycle end-to-end, enabling your sales teams to focus on the right opportunities at the right time, resulting in increased closed deals.
Customer Service
Empower your professional services organization to respond swiftly to customer service issues. With the right Microsoft Dynamics CRM partners, your employees can deliver consistent and efficient customer care, ensuring customer satisfaction at every touchpoint
Marketing
Take your marketing campaigns to the next level with Microsoft Dynamics 365 Marketing. This integrated platform empowers you to plan, execute and analyze your marketing efforts, enabling personalized and contextual content across multiple channels.
Field Service
Keep your clients connected to your field agents seamlessly. Microsoft Dynamics 365 Field Service offers quick and transparent communication and tracking functionalities, allowing you to provide exceptional service while enhancing resource productivity.Field Service
Customer Insights
Unlock the power of customer data with Microsoft Customer Insights, a scalable, unified and interactive Customer Data Platform (CDP). Gain valuable insights into your customers’ behaviors, preferences and experiences, allowing you to tailor your engagements for maximum impact.