Service Management

Service based businesses strive to provide ongoing quality service to ensure customer satisfaction and loyalty, in addition to revenue. Business Central with its capabilities around service management can support business processes for service workshops shop and field service operations, and can be used in business scenarios such as complex customer service distribution systems, industrial service environments with bills of materials, and high volume dispatching of service technicians with requirements for spare parts management. With the capabilities of MS Dynamics 365 Business Central and some of AMY’s purpose built add-ons we can deliver a world class business management solution. Added to it comes the value consulting from AMY’s experienced techno-functional guiding your organization with right advise and best fit solutions.

Manage Service contracts

Create Service quotes

Work out service order profitability

Work with Service orders

Manage costs of a service order

Invoice customers for services delivered

Track status of service orders

Request for spares required on a service job

Define types of services and respective costs

Assign human resources to a service job

Setup Fault types

Purchase items and spares for a service job